Terms of Service

1. Acceptance of Terms

By accessing or using Novique Essentials website, placing an order, or using our services, you agree to these Terms of Service. If you do not agree, please do not use the website.

2. About Novique Essentials

Novique Essentials is a modern Indian brand focused on organization and utility products for dynamic lifestyles and evolving urban spaces. We serve retail customers, businesses, and institutional buyers across India.

3. Eligibility and Account Responsibility

• You must be legally capable of entering into binding contracts under Indian law.
• You are responsible for maintaining confidentiality of your account and login details.
• You agree to provide accurate billing, shipping, and contact information.

4. Products, Pricing, and Availability

• Product images are for representation; minor differences in shade, finish, or packaging may occur.
• Prices are listed in INR and may change without prior notice.
• Offers, discounts, and coupon codes are time-bound and subject to conditions.
• We reserve the right to limit quantities and discontinue products at any time.

5. Order Acceptance, Cancellation, and Fraud Prevention

• An order confirmation does not mean automatic acceptance; we may verify and confirm your order.
• Orders may be cancelled for stock issues, pricing errors, payment failures, or suspected fraud.
• We may request additional verification in high-risk or high-value transactions.

6. Payment Terms

Payments are processed through secure third-party gateways. We do not store complete card credentials. You authorize us or our payment partners to charge the selected payment method for your order total, including applicable shipping charges and taxes.

7. Shipping and Delivery

• Delivery timelines are estimates and may vary by location, weather, or logistics constraints.
• Risk and title in products pass to you upon delivery at the shipping address.
• Failed delivery attempts due to incorrect address or unavailability may lead to re-shipping charges.

8. Returns, Replacements, and Refunds

• Returns and replacements are subject to product condition and our return eligibility rules.
• Items showing damage due to misuse, wear-and-tear, or unauthorized handling may be rejected.
• Refund timelines depend on payment mode and banking channels after approval.

9. Bulk and Corporate Orders

Bulk/customized supply orders may be governed by separate commercial quotes, lead times, and payment terms. In case of conflict, the signed quotation/proposal terms will prevail for that transaction.

10. Intellectual Property

All website content, including text, visuals, brand assets, logos, and design elements, are owned or licensed by Novique Essentials and protected by applicable law. Unauthorized use, copying, resale, or reproduction is prohibited.

11. Prohibited Use

• Use of bots, scraping tools, or automated systems to place abusive/bulk orders is prohibited.
• Any attempt to disrupt website operation, security, or checkout functionality is prohibited.
• Use of false identities, fake payment instruments, or fraudulent claims is prohibited.

12. Warranty Disclaimer and Limitation of Liability

Except where expressly stated, products and services are provided on an “as available” basis. To the maximum extent permitted by law, Novique Essentials will not be liable for indirect, incidental, punitive, or consequential losses arising from use of this website, products, delays, or service interruptions.

13. Indemnity

You agree to indemnify and hold Novique Essentials harmless from claims, liabilities, damages, and costs resulting from your misuse of the website, breach of these Terms, or violation of applicable law.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to applicable dispute resolution requirements, courts at Bharuch, Gujarat shall have jurisdiction.

15. Changes to Terms

We may update these Terms at any time by publishing revised terms on this page. Continued use after updates constitutes acceptance of the revised Terms.

16. Contact and Grievance

For legal notices, order concerns, or grievance support:

• Email: contact@noviqueessentials.com
• Address: 17, Sai Ashish Society, Vadadla, Zadehsvar - Bharuch - 392015, Gujarat, India